Job Description
Join FlexiHire Solutions and transform your career with a remote opportunity offering weekly pay and unmatched flexibility! We're urgently seeking motivated Customer Support Specialists to join our dynamic team based in Atlanta, GA. Enjoy the freedom to work from anywhere while delivering exceptional service to our diverse client base. This contract position includes comprehensive training, performance incentives, and a supportive virtual environment designed for work-life balance. Apply today and start earning weekly!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing concerns, and product inquiries efficiently
- Maintain detailed customer records in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed weekly performance metrics for response time and resolution rates
- Participate in ongoing training to master new products and processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Excellent verbal/written communication skills in English
- Proficient with CRM software (Salesforce, Zendesk) and MS Office
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities