Job Description
Join our award-winning remote team and enjoy weekly pay while making a real impact! Apex Connect Solutions is seeking dedicated Customer Support Specialists in Jacksonville, FL to deliver exceptional service from home. This full-time opportunity offers competitive compensation, flexible scheduling, and comprehensive training. If you thrive in customer-facing roles and value financial predictability, this role is perfect for you.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, troubleshoot technical issues, and manage account updates
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet or exceed performance metrics including CSAT and resolution rates
- Contribute to process improvements through feedback and innovation
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience with remote work exposure
- Exceptional verbal/written communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Available for flexible hours including evenings/weekends
- Must reside in Jacksonville, FL area