Job Description
Join our award-winning remote team in Denver and enjoy the flexibility of working from home with weekly pay! Apex Solutions Group is seeking a dedicated Customer Support Specialist to deliver exceptional service to our growing client base. This fully remote position offers competitive compensation, comprehensive benefits, and a supportive culture that values work-life balance.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with a 24-hour turnaround
- Resolve technical issues and troubleshoot product concerns efficiently
- Update and maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to improve customer experience
- Meet weekly performance metrics including response time and resolution rates
- Identify trends in customer feedback to contribute to product improvements
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years of customer support experience in remote or hybrid settings
- Proficiency with CRM software (Salesforce or Zendesk) and ticketing systems
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Reliable high-speed internet and dedicated home office space