Job Description
Join FlexPay Solutions, a leading fintech innovator, as a Remote Customer Support Specialist in Cleveland, OH! We're seeking tech-savvy professionals to deliver exceptional customer experiences with our cutting-edge payment platforms. Enjoy the flexibility of remote work with guaranteed weekly pay, comprehensive benefits, and career growth opportunities.
Why Choose Us?
- Weekly paycheck with no hidden fees
- Full remote work flexibility (Cleveland-based candidates preferred)
- Health/dental/vision insurance + 401(k) matching
- Annual stipend for home office equipment
- Clear career advancement path
Responsibilities
- Resolve customer inquiries via phone, chat, and email regarding payment processing systems
- Document cases accurately in CRM with detailed resolution notes
- Collaborate with technical team to troubleshoot complex payment issues
- Maintain 95% customer satisfaction score with personalized solutions
- Identify upsell opportunities for premium service packages
- Participate in daily stand-ups and quarterly skill-building workshops
Qualifications
- Minimum 2 years customer support experience in fintech or SaaS
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- High-speed internet and dedicated home office space
- Valid Ohio driver's license (for occasional onsite events)
- PCI compliance certification preferred