Job Description
Join our dynamic team at Apex Solutions Group and enjoy the flexibility of remote work with weekly pay! We're seeking a dedicated Customer Support Specialist to deliver exceptional service to our clients based in Raleigh, NC. This fully remote position offers the perfect work-life balance while contributing to our mission of customer excellence. As a key member of our support team, you'll resolve inquiries, troubleshoot issues, and build lasting client relationships—all while working from home. No weekends or evenings required!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with 95% satisfaction rate
- Resolve technical issues and provide step-by-step troubleshooting guidance
- Document all interactions in CRM system with detailed resolution notes
- Collaborate with technical teams to escalate complex issues efficiently
- Proactively identify process improvements to enhance customer experience
- Maintain product knowledge through weekly training sessions
Qualifications
- 2+ years of customer support experience in remote or hybrid setting
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with technical aptitude
- High-speed home internet and quiet workspace required
- Ability to work independently with minimal supervision
- Experience with SaaS products preferred