Job Description
Join NexaConnect Solutions – where your talent meets flexibility! We're seeking passionate Remote Customer Support Specialists in New York to deliver exceptional experiences from home. Enjoy weekly pay, comprehensive benefits, and the freedom to thrive professionally without commuting.
What You'll Love:
- Weekly direct deposit payments
- Full remote work with flexible hours
- Health/dental/vision insurance
- 401(k) with company match
- Professional development stipend
Be the voice of innovation as you solve complex issues for enterprise clients while building a rewarding career on your terms.
Responsibilities
- Resolve technical and billing inquiries via phone, chat, and email
- Document cases accurately in CRM systems
- Collaborate with Tier 2 engineers for complex escalations
- Maintain 95% customer satisfaction score
- Participate in bi-weekly team training sessions
- Identify process improvement opportunities
- Adhere to strict SLA and compliance standards
Qualifications
- 2+ years customer service experience
- Proficiency with Zendesk/Salesforce
- Exceptional written/verbal communication
- High-speed home internet connection
- Ability to work EST hours (9 AM-5 PM)
- NYC residency required
- Technical troubleshooting aptitude
- Spanish language skills a plus