Job Description
Join PayFast Solutions, a leading fintech innovator, as a Remote Customer Support Specialist and experience the freedom of weekly pay! We're seeking empathetic tech-savvy professionals to deliver exceptional customer experiences while enjoying California's vibrant lifestyle from home. This role offers competitive compensation, comprehensive benefits, and the flexibility to work from anywhere in the Golden State.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process payments and troubleshoot transaction issues using proprietary fintech platform
- Document cases in CRM system and escalate complex issues to senior specialists
- Collaborate with fraud prevention team to identify security concerns
- Participate in bi-weekly training sessions on product updates and compliance
- Maintain 40+ weekly productivity metrics while exceeding quality standards
Qualifications
- 2+ years customer support experience in fintech or SaaS industry
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong analytical skills for diagnosing payment processing errors
- CA residents with reliable high-speed internet and quiet home office
- Ability to work flexible shifts including weekends during peak seasons
- FINRA Series 63 or willingness to obtain within 30 days