Job Description
Join FlexConnect Solutions and transform your career with our urgent remote opportunity! We're seeking dedicated Customer Support Specialists in Florida and North Carolina to deliver exceptional service with weekly paychecks and flexible scheduling. Enjoy the freedom to work from home while supporting cutting-edge SaaS platforms. If you thrive in dynamic environments and value work-life balance, this role is your perfect match. Apply today to become part of our innovative team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage ticket queues and prioritize escalations using Zendesk
- Document interactions in CRM systems with 100% accuracy
- Collaborate with product teams to identify improvement opportunities
- Maintain performance metrics: 25+ cases/day, <5% escalation rate
- Participate in bi-weekly training on new features
- Support after-hours rotation on rotating weekends
Qualifications
- 2+ years in customer support or tech-related role
- Fluent English with excellent written/verbal communication
- Proficient in CRM tools (Salesforce, Zendesk) and MS Office
- Self-starter with strong time management skills
- High-speed internet and quiet home office setup
- Residency in FL or NC required
- Ability to work independently with minimal supervision
- Experience with remote collaboration tools (Slack, Zoom)