Job Description
Join Florida Connect Solutions, a leading remote employer in the Sunshine State! We're seeking a passionate Customer Support Specialist to join our dynamic team. Enjoy the flexibility of remote work with weekly paychecks while making a real impact. Our culture values work-life balance and professional growth, with comprehensive benefits including health insurance and paid time off. If you're motivated to deliver exceptional customer experiences while working from anywhere in Florida, this opportunity is for you!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to troubleshoot complex issues
- Meet weekly performance targets for response time and resolution rates
- Contribute to process improvements to enhance customer satisfaction
- Participate in ongoing training to product knowledge updates
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Proficient in CRM software (Salesforce, Zendesk) and communication tools
- Exceptional verbal/written communication skills and problem-solving abilities
- Reliable high-speed internet and quiet home office environment
- Ability to work flexible hours including evenings/weekends as needed