Job Description
Join FlexiWork Solutions and transform your career with our remote customer support role featuring weekly pay! We're seeking empathetic professionals to deliver exceptional service while enjoying Charlotte's vibrant lifestyle. Benefit from flexible hours, comprehensive training, and a supportive virtual team environment. Your expertise will directly impact client satisfaction and drive our company's growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions and maintain detailed case records
- Collaborate with technical teams to escalate complex issues
- Meet monthly performance metrics and quality standards
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience
- Proficient with CRM software and ticketing systems
- Excellent verbal/written communication skills
- Strong problem-solving abilities under pressure
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision