Job Description
Join FlexiWork Solutions and transform your career with our remote Customer Support Specialist role offering weekly pay in Miami! As a leader in flexible employment, we connect top talent with innovative companies while prioritizing work-life balance. Enjoy the vibrant Miami lifestyle while working fully remote, with competitive compensation and career growth opportunities. What you'll gain: Weekly paycheck deposits, comprehensive benefits package, and a supportive remote-first culture. Why Miami? While remote, you'll be part of our Miami-based team with local networking events and community engagement. Apply today and embrace the future of work!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical issues and product inquiries efficiently
- Document cases accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Analyze customer feedback to identify service improvements
- Meet/exceed performance metrics including response times and resolution rates
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Ability to work independently in a remote environment
- Reliable high-speed internet and quiet workspace
- Spanish fluency highly valued for Miami market
- Flexible availability including occasional weekends