Job Description
Join PayDay Connect's elite remote team and transform your career with daily pay flexibility! We're seeking passionate Customer Service Specialists in Fort Worth to deliver exceptional support while enjoying the freedom of remote work. Earn daily deposits for your hard work and gain access to comprehensive benefits including health insurance and professional development programs. Our cutting-edge platform ensures seamless client interactions while you work from anywhere in Texas. Experience the future of work with us!
Responsibilities
- Handle 50+ daily customer inquiries via chat, email, and phone with 98% resolution rate
- Process payments and troubleshoot billing issues using proprietary software
- Document all interactions in CRM system with 100% accuracy
- Meet/exceed 30+ daily performance metrics including CSAT and FCR
- Collaborate with remote team members using Slack and Zoom
- Participate in weekly training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience in remote/hybrid setting
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable internet connection and quiet home office
- Available to work flexible shifts including weekends