Job Description
Join FlexPay Solutions, a pioneer in instant payment technology, as a Remote Daily Pay Customer Specialist. We're revolutionizing how Oakland professionals access their earnings with our cutting-edge platform. This 100% remote role offers immediate compensation for your work—no more waiting for payday! You'll be part of a dynamic team supporting gig economy workers who rely on our daily pay solutions. Enjoy flexible hours while making a tangible impact on financial accessibility in the Bay Area.
Why FlexPay Solutions?
• Daily pay with no hidden fees
• Full remote work from anywhere in Oakland
• Comprehensive training and growth opportunities
• Collaborative culture focused on innovation
• Health stipend and professional development budget
Responsibilities
- Provide exceptional customer support via phone, chat, and email for daily pay platform users
- Resolve payment inquiries and technical issues within 2-hour SLA
- Onboard new users through virtual training sessions and tutorials
- Collaborate with engineering team to report bugs and suggest improvements
- Maintain detailed case notes in CRM system with 100% accuracy
- Participate in daily stand-ups and quarterly strategy workshops
- Uphold strict compliance with financial regulations and data privacy laws
Qualifications
- Minimum 1 year customer service experience in fintech or gig economy
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Strong problem-solving skills with ability to troubleshoot technical issues
- Excellent written and verbal communication skills
- Must reside in Oakland, CA with reliable internet connection
- Ability to work flexible hours including weekends (4 shifts/week)
- Familiarity with payment processing systems (Stripe, PayPal, etc.)
- High school diploma or equivalent; associate's degree preferred