Job Description
Join FlexPay Solutions, Charlotte's leading fintech innovator, and experience the freedom of daily pay! We're seeking a Remote Customer Specialist to deliver exceptional support while enjoying same-day compensation. Perfect for Charlotte professionals seeking flexible income without delays.
Your Impact: As a vital member of our remote team, you'll resolve customer inquiries, process transactions, and drive satisfaction—all while getting paid daily. This contract role offers unmatched flexibility for Charlotte's dynamic workforce.
Why FlexPay? Daily pay • No hidden fees • Cutting-edge tools • Career advancement • Work from anywhere in Charlotte metro.
Responsibilities
- Deliver empathetic, real-time customer support via chat, email, and phone
- Resolve payment processing issues and account inquiries within 2-hour SLA
- Process transactions and update customer profiles with 99.9% accuracy
- Identify upsell opportunities for premium financial services
- Document all interactions in CRM system with detailed notes
- Collaborate with Charlotte-based compliance team for audit readiness
- Maintain 95% customer satisfaction score through proactive solutions
Qualifications
- Minimum 2 years customer service experience in fintech or SaaS
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with clear Charlotte regional dialect
- Proven ability to resolve payment disputes and fraud cases
- Self-starter with reliable internet and quiet home office
- Must reside in Charlotte, NC metro area
- Flexibility to work evenings/weekends (peak hours)
- Passion for financial literacy and customer advocacy