Job Description
Join FlexPay Solutions, Charlotte's leading fintech innovator, and enjoy the freedom of remote work with daily pay! We're seeking energetic Customer Specialists to support our growing client base while earning daily deposits directly to your account. No more waiting for weekly or bi-weekly paychecks—access your earnings every single day. This 100% remote role offers flexible hours and the stability of a Charlotte-based company committed to your financial well-being.
Responsibilities
- Handle 50+ daily customer inquiries via chat/email with 95% resolution rate
- Process transactions and account updates using proprietary fintech platform
- Document interactions in CRM system with precision and timeliness
- Collaborate with Charlotte-based team for escalations and process improvements
- Maintain 4.8/5 satisfaction score through personalized support
- Participate in daily stand-ups and bi-weekly Charlotte team syncs
Qualifications
- 2+ years in customer support or fintech environment
- Proficiency with remote collaboration tools (Slack, Zoom, Asana)
- Ability to work independently with minimal supervision
- Strong problem-solving skills with attention to detail
- Valid US bank account for daily pay deposits
- Reliable high-speed internet and quiet home office
- Must be available for flexible shifts covering EST hours