Job Description
Join FlexPay Solutions, the industry leader in instant payment processing, for a remote customer specialist position with daily pay! Work from anywhere in Florida while supporting our growing client base with exceptional service. This contract role offers unmatched flexibility and financial freedom with same-day payouts. Be part of an innovative team revolutionizing payment solutions for businesses nationwide.
Responsibilities
- Handle 50+ daily customer inquiries via chat, email, and phone
- Process payment transactions and resolve account discrepancies
- Document all interactions in CRM systems with 100% accuracy
- Collaborate with billing team to resolve payment escalations
- Meet daily performance metrics (response time, resolution rate)
- Participate in weekly training sessions on product updates
Qualifications
- 2+ years customer service experience in financial/tech sector
- Exceptional typing speed (60+ WPM) with high accuracy
- Proficient in CRM software (Salesforce preferred)
- Available for flexible shifts including evenings/weekends
- Reliable internet connection and quiet home office setup
- Florida residency required for compliance purposes