Job Description
Join FlexPay Solutions as a Remote Daily Pay Customer Specialist and transform your career with immediate compensation flexibility! We're hiring motivated professionals in Fort Worth, TX (and remote across Florida) to deliver exceptional customer experiences while enjoying the freedom of work-from-home flexibility. Daily pay means no more waiting for bi-weekly checks – access your earnings immediately after each shift. This is your opportunity to join a forward-thinking company that values work-life balance and rewards performance.
Why FlexPay Solutions?
- DailyPay Technology: Get paid instantly via our secure app
- Remote-First Culture: Full WFH flexibility with no commute
- Growth Opportunities: Clear career advancement paths
- Comprehensive Benefits: Health, dental, and retirement options
- Performance Bonuses: Monthly incentives for top performers
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints using CRM tools
- Meet/exceed daily performance metrics (call quality, resolution rate, CSAT scores)
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer escalations
- Participate in bi-weekly virtual training sessions to refine product knowledge
- Adhere to strict HIPAA/GDPR compliance protocols for customer data
Qualifications
- Minimum 1 year customer service experience in remote or hybrid settings
- Proficient with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional written/verbal communication skills with neutral accent
- High-speed home internet connection (minimum 50 Mbps) and quiet workspace
- Ability to work flexible shifts including evenings/weekends as needed
- Valid US work authorization and reliable personal computer
- Strong problem-solving skills with attention to detail
- Previous daily pay or gig economy experience a plus