Job Description
Join FlexPay Solutions and revolutionize your work-life balance with 100% remote positions offering daily pay! We're seeking dynamic Customer Specialists to serve clients in Houston and New York from the comfort of your home. No commute, no office politics – just flexible hours and instant compensation. Our industry-leading platform ensures seamless onboarding and ongoing support for top-tier remote professionals.
Why Choose FlexPay?
- Get paid daily via direct deposit
- Flexible full-time/part-time schedules
- Comprehensive virtual training
- Health benefits available
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with 95%+ satisfaction rate
- Process daily transactions and payment adjustments
- Maintain detailed case documentation in CRM systems
- Collaborate with remote teams using Slack and Zoom
- Meet daily performance metrics (calls/resolutions)
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient with CRM tools (Salesforce, Zendesk)
- Excellent verbal/written communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Available to work flexible shifts including weekends
- Basic accounting knowledge a plus