Job Description
Join FlexPay Solutions and revolutionize your income with our industry-leading daily pay program! We're seeking motivated Remote Customer Support Specialists in San Francisco to deliver exceptional client experiences while enjoying flexible work arrangements. As a pioneer in fintech innovation, we empower our team members with same-day payment processing through our proprietary FlexPay system. No more waiting for bi-weekly checks—your hard work translates to immediate financial freedom. Our culture values autonomy, professionalism, and work-life balance, making us the ideal employer for modern professionals seeking stability without sacrificing flexibility.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and resolve billing discrepancies using Salesforce CRM
- Document interactions in real-time with precise attention to detail
- Collaborate with cross-functional teams to resolve escalated issues
- Maintain 100% compliance with PCI-DSS security protocols
- Meet daily KPIs including first-call resolution and average handle time
- Contribute to process improvement initiatives through regular feedback
Qualifications
- 2+ years customer support experience in high-volume environments
- Proven track record with daily performance metrics
- Proficiency in Zendesk, Salesforce, and Microsoft Office Suite
- Exceptional communication skills with neutral or local San Francisco accent
- Reliable high-speed internet connection and quiet home office setup
- Ability to work independently while adhering to strict SLAs
- Flexibility to work rotating shifts including weekends
- Must pass background check and credit verification