Job Description
Join Denver's fastest-growing tech startup as a Remote Entry-Level Customer Support Specialist! No experience necessary – we provide comprehensive training to launch your career in tech. Enjoy flexible remote work while helping clients solve problems and build lasting relationships. Our collaborative culture offers growth opportunities into sales, operations, or product management. Be part of an inclusive team that values innovation and work-life balance.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Document interactions in CRM systems and maintain accurate case records
- Collaborate with senior team members to resolve complex technical issues
- Contribute to process improvements for customer onboarding and support workflows
- Participate in weekly training sessions to master product knowledge and support techniques
- Meet daily and weekly productivity targets while maintaining quality standards
Qualifications
- High school diploma or equivalent; college students welcome to apply
- Strong written and verbal communication skills
- Proficiency with basic computer applications (MS Office, Google Workspace)
- Ability to learn new technologies quickly with provided training
- Reliable home office setup with high-speed internet
- Customer-focused mindset with problem-solving aptitude
- Time management skills to handle multiple tasks independently