Job Description
Are you ready to launch your career in a flexible, remote-first environment?
Apex Digital Services is seeking enthusiastic Entry-Level Customer Support Specialists to join our growing team based in Louisville, KY. We are looking for self-starters who want to build a long-term career in customer service and technology support.
As a fully remote role, you will enjoy the freedom to work from home while receiving comprehensive training and mentorship from industry experts. We value potential and are committed to helping you grow.
Responsibilities
- Provide exceptional customer service via email, chat, and phone support.
- Resolve client issues and answer product-related questions accurately.
- Learn and navigate our internal software and knowledge base systems.
- Document customer interactions and maintain accurate records.
- Collaborate with the team to suggest improvements to our support processes.
Qualifications
- High school diploma or equivalent required.
- Basic computer skills and typing proficiency (40+ WPM).
- Strong written and verbal communication skills.
- Ability to troubleshoot basic technical issues independently.
- Must have a reliable high-speed internet connection.