Job Description
Are you ready to kickstart your career from the comfort of your home?
We are seeking a dedicated Remote Entry Level Customer Support Specialist to join our growing team in Kansas City. In this role, you will be the friendly voice and face of our brand, assisting clients with inquiries and resolving issues efficiently.
As a fully remote position, you will enjoy the flexibility to work from anywhere while being part of a collaborative, high-energy environment.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy.
- Resolve technical issues and troubleshoot basic software problems for clients.
- Accurately document customer interactions and feedback in our CRM system.
- Collaborate with the product and technical teams to escalate complex issues.
- Maintain a high level of product knowledge to provide accurate information.
- Adhere to company policies and quality assurance standards during every shift.
Qualifications
- High school diploma or GED is required.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently with minimal supervision.
- Previous customer service experience is a plus but not mandatory.