Job Description
Join our award-winning team as a Remote Entry-Level Customer Support Specialist! Coastal Tech Solutions is seeking motivated individuals to deliver exceptional customer experiences from the comfort of your home office. As a key member of our Virginia Beach-based team, you'll help clients navigate our innovative digital platforms while building valuable career skills in tech support. Enjoy flexible scheduling, comprehensive paid training, and a supportive remote work environment with opportunities for rapid advancement.
We provide all necessary equipment and offer competitive benefits including health insurance, paid time off, and professional development stipends. Perfect for recent graduates or career changers looking to enter the thriving tech sector without commuting!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with average response time under 2 minutes
- Utilize CRM systems to document interactions and resolve technical issues
- Collaborate with Tier 2 support teams for complex troubleshooting escalations
- Conduct product demonstrations and training sessions for new clients
- Maintain detailed case documentation and follow-up protocols
- Participate in weekly team meetings and continuous improvement initiatives
- Adhere to data security protocols and confidentiality standards
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience (internships accepted)
- Proficiency with Microsoft Office Suite and web-based platforms
- Strong written and verbal communication skills
- Ability to type 40+ WPM with 95% accuracy
- Reliable high-speed internet connection (minimum 25 Mbps)
- Quiet, dedicated home office space
- Must be authorized to work in the United States