Job Description
Join our award-winning team as a Remote Entry-Level Customer Support Specialist at Apex Digital Solutions! We're seeking motivated individuals in Louisville, KY to provide exceptional customer experiences—no prior experience required. Our comprehensive training program will equip you with the skills to thrive in a dynamic remote environment. Enjoy flexible hours, competitive benefits, and the opportunity to grow your career with a company that values innovation and employee development.
What We Offer:
- Comprehensive paid training program
- Flexible remote work schedule
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Troubleshoot technical issues and provide solutions
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet monthly performance metrics for response times
- Identify opportunities to improve customer experience
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- No prior experience necessary—training provided
- Strong written and verbal communication skills
- Proficient with basic computer applications
- Reliable high-speed internet connection
- Ability to work independently and manage time
- Customer-focused mindset with problem-solving aptitude
- Comfortable learning new software tools