Job Description
Are you looking for a rewarding career from the comfort of your home in North Carolina? Horizon Digital Support is currently seeking dedicated, enthusiastic individuals to join our team as Remote Entry-Level Customer Support Specialists. We pride ourselves on providing top-tier service and offer a fully remote environment with no prior experience necessary.
We are looking for individuals who are eager to learn, possess excellent communication skills, and want to grow within a dynamic company. If you have a reliable internet connection and a passion for helping others, we want to hear from you!
Responsibilities
- Provide exceptional customer service via email, chat, and phone support.
- Assist customers with product inquiries, troubleshooting, and account management.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with the team to resolve complex issues and improve service processes.
- Stay up-to-date with company policies, products, and training materials.
Qualifications
- High school diploma or equivalent (GED) required.
- No prior experience necessary; comprehensive training is provided.
- Access to a reliable high-speed internet connection and a quiet workspace.
- Basic computer literacy and strong typing skills (40+ WPM).
- Strong problem-solving abilities and a patient, friendly demeanor.
- Ability to work flexible shifts, including evenings and weekends.