Job Description
Join our dynamic team as a Remote Entry-Level Customer Support Specialist and launch your career in Detroit's thriving tech scene! No prior experience required – we provide comprehensive training to help you succeed. Enjoy flexible remote work while assisting customers with technical inquiries, troubleshooting issues, and ensuring exceptional service experiences. This role offers growth opportunities into specialized tech or leadership positions.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Troubleshoot technical issues using knowledge base resources and escalation protocols
- Document customer interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer problems
- Identify trends in customer feedback to improve service quality
- Adhere to company SLAs and performance metrics
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Reliable internet connection and quiet home office setup
- Basic computer proficiency with willingness to learn new software
- Ability to work independently while collaborating in a virtual team
- Positive attitude and customer-first mindset
- No prior experience required – training provided