Job Description
Join Nexus Solutions as a Remote Entry-Level Customer Support Specialist and launch your career in tech without prior experience! We're seeking motivated individuals in Louisville, KY to provide exceptional customer service through phone, email, and chat channels. Enjoy the flexibility of remote work while gaining valuable skills in problem-solving, communication, and CRM tools. Our comprehensive training program ensures you succeed with zero experience required.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues and process orders using Salesforce
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for response time and resolution
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (no experience needed)
- Strong communication skills and problem-solving abilities
- Ability to learn new technologies quickly
- Reliable internet connection and quiet home workspace
- Must reside in Louisville, KY area
- Basic computer proficiency
- Positive attitude and customer-focused mindset