Job Description
Join our award-winning team as a Remote Entry-Level Customer Support Specialist! We're seeking motivated individuals in the Oakland/Virginia area to launch their careers in tech. Enjoy competitive pay, flexible hours, and comprehensive training – all while working from home. Perfect for recent graduates or career changers looking to grow in a dynamic environment.
Why TechFlow Solutions?
• Industry-leading remote work culture
• Clear advancement paths to senior roles
• Comprehensive benefits package (health/dental/vision)
• Monthly team-building virtual events
• Annual technology stipend
Responsibilities
- Resolve customer inquiries via email, chat, and phone with exceptional professionalism
- Document cases accurately in Salesforce CRM system
- Collaborate with Tier 2 engineers to troubleshoot complex technical issues
- Contribute to knowledge base articles and process improvements
- Maintain 95%+ customer satisfaction score (CSAT)
- Participate in bi-weekly training sessions on new products
- Support weekend on-call rotation (1 weekend per month)
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 0-2 years customer service or tech support experience
- Proficiency with G Suite and ticketing systems
- Type 45+ WPM with 98% accuracy
- Strong problem-solving and active listening skills
- Reliable high-speed internet connection
- Ability to work independently in remote environment
- Available for occasional evening/weekend hours