Job Description
Join TechGrowth Solutions as a Remote Entry-Level Customer Support Specialist and kickstart your career in tech! We're urgently hiring individuals in Charlotte, NC and Florida for flexible, part-time roles with zero experience required. Enjoy the freedom to work from home while providing exceptional customer service and support. Perfect for students, career changers, or anyone seeking flexible hours. Comprehensive training provided!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Troubleshoot technical issues and guide customers through solutions
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex cases
- Maintain product knowledge through continuous training modules
- Adhere to company SLAs and quality standards
- Provide feedback to improve customer experience
Qualifications
- No prior experience required - we provide comprehensive training
- High school diploma or equivalent (students welcome)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Basic computer proficiency and tech-savviness
- Flexible schedule availability (evenings/weekends optional)