Job Description
Join our award-winning remote team as an Entry-Level Customer Support Specialist! We're seeking motivated individuals in Illinois to provide exceptional service without requiring prior experience. Enjoy flexible remote work with full benefits, paid training, and career growth opportunities. Perfect for recent graduates or career changers looking to start in tech!
What We Offer:
- 100% remote work from anywhere in Illinois
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with step-by-step guidance
- Document cases accurately in CRM systems
- Collaborate with senior team members for complex issues
- Meet weekly performance metrics (response time, resolution rate)
- Participate in continuous improvement initiatives
- Attend monthly virtual team meetings
Qualifications
- High school diploma or equivalent (students welcome)
- Strong written and verbal communication skills
- Basic computer proficiency (typing, internet navigation)
- Ability to work independently in remote setting
- Patience and problem-solving aptitude
- Reliable internet connection and quiet workspace
- No prior experience required - we train you!