Job Description
Join GlobalTech Solutions Inc. as a Remote Entry-Level Customer Support Specialist and kickstart your career in tech! We're hiring passionate individuals in Charlotte, NC and Georgia to deliver exceptional customer experiences from home. Equipment provided – no need to worry about hardware! Enjoy flexible remote work while supporting our innovative SaaS platform. This is your chance to grow with a forward-thinking company that values professional development and work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with senior team members to resolve complex escalations
- Continuously improve product knowledge and support techniques
- Participate in virtual training sessions and team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or technical support experience
- Excellent verbal/written communication skills
- Proficiency with remote collaboration tools (Slack, Zoom, etc.)
- Strong problem-solving abilities and attention to detail
- Must be located in Charlotte, NC or Georgia
- Reliable high-speed internet connection