Job Description
Join GlobalTech Solutions and launch your career in our 100% remote entry-level Customer Support role! We're seeking enthusiastic individuals in Georgia and Florida to provide exceptional service to our growing client base. Enjoy flexible hours, comprehensive training, and a supportive virtual team environment. No commute, no office politics – just pure professional growth.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues using our proprietary knowledge base and ticketing system
- Document interactions accurately in CRM while maintaining data integrity
- Collaborate with senior team members to escalate complex cases
- Continuously improve product knowledge through self-paced training modules
- Contribute to process improvement initiatives for remote workflows
Qualifications
- High school diploma or equivalent required; college degree preferred
- 0-2 years customer service or technical support experience
- Strong written and verbal communication skills
- Proficient in Microsoft Office and Google Workspace
- Reliable high-speed internet connection and quiet home office
- Ability to work independently while collaborating virtually
- Detail-oriented with strong problem-solving aptitude