Job Description
Are you looking for a rewarding career that allows you to work from the comfort of your home in the vibrant city of Las Vegas? Nevada Horizon Solutions is currently seeking motivated, entry-level individuals to join our dynamic Customer Support team.
As a Remote Customer Support Specialist, you will be the first point of contact for our clients, providing exceptional service and technical assistance via phone, email, and live chat. We offer comprehensive training and a supportive environment for those looking to launch their career in the tech and service industry.
Why Join Us?
- 100% Remote Work: No commute, no traffic—just work from home.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways for promotion to Team Lead and Management roles.
- Modern Tools: We provide top-of-the-line software and equipment.
Don't let your location hold you back. If you have a passion for helping others and are based in Las Vegas, we want to hear from you!
Responsibilities
- Provide accurate, timely, and professional support to customers via various communication channels (phone, email, chat).
- Diagnose and troubleshoot basic technical issues to ensure customer satisfaction.
- Document all customer interactions and issues in our CRM database.
- Follow up with customers to ensure their issues have been resolved effectively.
- Stay updated on product knowledge and company policies through ongoing training.
- Collaborate with the wider team to resolve complex escalated cases.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Basic computer skills and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong written and verbal communication skills.
- Ability to type 40 WPM or higher.
- Reliable high-speed internet connection and a quiet workspace.
- Must be legally authorized to work in the United States.
- No prior customer service experience required—we will train the right candidate!