Job Description
Are you looking for a rewarding career in remote hiring with no prior experience required? Horizon Global Solutions is seeking a dedicated Entry-Level Customer Support Specialist to join our dynamic team in Illinois. We believe in nurturing talent and providing comprehensive training to help you succeed in the fast-paced tech industry.
As a vital member of our support team, you will be the voice of our brand, assisting clients with inquiries and ensuring a seamless user experience. This is a fully remote position, allowing you to work from the comfort of your home while building a professional future.
Responsibilities
- Respond to customer inquiries via email, live chat, and phone with empathy and professionalism.
- Resolve technical issues and product questions for new and existing clients.
- Document all interactions and account updates in our CRM system accurately.
- Collaborate with the sales and technical teams to improve service quality.
- Identify opportunities to upsell products based on customer needs.
- Participate in daily training sessions to enhance product knowledge.
Qualifications
- High school diploma or equivalent (Bachelor's degree is a plus but not mandatory).
- Strong written and verbal communication skills.
- Basic computer literacy and ability to navigate multiple software applications.
- Reliable high-speed internet connection and a quiet workspace.
- A positive attitude and a willingness to learn new skills quickly.
- Ability to work flexible hours, including evenings and weekends.