Job Description
Are you looking for a rewarding career that offers flexibility and the ability to work from the comfort of your home? Apex Digital Solutions is currently seeking motivated Entry Level Remote Customer Support Representatives to join our growing team. We support clients across New York, NY and North Carolina. No prior experience required; we provide comprehensive training to get you started.
In this role, you will be the friendly voice and face of our brand, ensuring our customers have a seamless experience. You will handle inquiries via chat, email, and phone, troubleshooting issues and providing solutions that exceed expectations.
Responsibilities
- Answer incoming customer inquiries via chat, email, and phone in a professional and timely manner.
- Resolve customer issues and complaints by identifying the root cause and providing effective solutions.
- Document all customer interactions and transactions accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Build rapport with customers and maintain a high level of customer satisfaction (CSAT).
- Participate in daily training sessions and team meetings to improve skills.
Qualifications
- High school diploma or GED is required.
- Must have a stable high-speed internet connection and a dedicated workspace.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of at least 35 WPM.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Strong problem-solving skills and a customer-first mindset.