Job Description
Join ConnectSphere Solutions and launch your career in a 100% remote, entry-level customer support role based in Sacramento, CA! No experience needed – we provide comprehensive training to help you thrive.
Why Join Us?
- 100% remote work with flexible hours
- Competitive salary ($45K-$55K) plus benefits
- Career growth opportunities into senior roles
- Supportive team environment with virtual team-building
- Modern tech stack and continuous learning resources
Perfect for recent graduates or career changers looking to break into tech. Start your journey today!
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Resolve technical issues and troubleshoot product problems
- Update and maintain customer records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Document interactions and solutions in knowledge base
- Meet performance metrics for response time and resolution
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- No prior experience required – training provided
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Customer service mindset and problem-solving aptitude