Job Description
Join TechSolutions Inc., a leading technology innovator, as a Remote Entry-Level IT Support Specialist. We're seeking motivated individuals passionate about technology to provide exceptional remote technical support to our clients. This fully remote position offers the perfect launchpad for your career in IT, with comprehensive training and growth opportunities. Work from anywhere while contributing to cutting-edge projects and building a strong foundation in IT infrastructure, security, and customer service.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex technical escalations
- Conduct remote system installations and configurations
- Train end-users on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently in a remote environment
- Customer service mindset and patience with technical troubleshooting
- CompTIA A+ certification or equivalent experience preferred