Job Description
Join our dynamic team as a Remote Entry-Level IT Support Specialist and launch your career in technology! At TechSolutions Inc., we're committed to nurturing talent and providing exceptional remote work experiences. This role offers comprehensive training, mentorship, and growth opportunities within our Baltimore-based company. Enjoy the flexibility of remote work while contributing to innovative projects that impact thousands of users. We value diversity, continuous learning, and work-life balance, making us the perfect place to start your IT journey.
Responsibilities
- Provide remote technical support via phone, email, and chat for software, hardware, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all interactions, resolutions, and processes in ticketing systems
- Collaborate with senior team members to escalate complex issues
- Conduct remote system diagnostics and implement solutions
- Assist with onboarding new employees and setting up remote workstations
- Stay updated on emerging technologies and industry best practices
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of operating systems (Windows, macOS) and networking fundamentals
- Strong problem-solving skills and ability to learn technical concepts quickly
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently in a remote environment
- Customer-focused attitude and patience when troubleshooting issues
- Proficiency with remote desktop tools and ticketing systems