Job Description
Join TechNova Solutions as a Remote Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals to provide exceptional technical assistance to clients across Colorado Springs and beyond. This fully remote position offers flexible hours, competitive compensation, and growth opportunities within our innovative team.
As a key member of our support team, you'll troubleshoot hardware/software issues, maintain system documentation, and deliver outstanding customer service. We provide comprehensive training and a collaborative virtual environment perfect for building foundational IT skills.
Responsibilities
- Diagnose and resolve technical issues via remote support tools
- Install and configure software/hardware for remote users
- Create and maintain technical documentation and knowledge base articles
- Provide tier-1 customer support via phone, email, and chat
- Collaborate with senior engineers on complex problem-solving
- Monitor system performance and report anomalies
- Train users on security best practices and company protocols
Qualifications
- High school diploma or equivalent; technical certifications preferred
- Basic understanding of operating systems (Windows, macOS, Linux)
- Excellent written and verbal communication skills
- Ability to troubleshoot hardware/software issues independently
- Strong customer service mindset with patience and empathy
- Self-motivated with ability to work in remote setting
- Proficient with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Valid Colorado driver's license (for occasional on-site visits)