Job Description
Join TechConnect Solutions as a Remote Entry-Level IT Support Specialist and launch your tech career! We're hiring motivated individuals in Fort Worth, TX to provide exceptional technical assistance to our clients. Equipment provided includes a laptop, headset, and home office setup. Enjoy flexible remote work while building valuable skills in troubleshooting, networking, and customer service. No experience required – we provide comprehensive training and mentorship to help you succeed. Hiring now for immediate start!
Responsibilities
- Provide remote technical support for software, hardware, and network issues
- Diagnose and resolve customer problems via phone, chat, and email
- Document all interactions and solutions in our CRM system
- Collaborate with senior engineers on complex technical escalations
- Conduct remote device setup and configuration for new employees
- Monitor and maintain ticket queues with SLA adherence
- Participate in weekly training sessions and skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Reliable high-speed internet connection
- Customer service experience (retail, hospitality, or call center)
- Proficiency with Google Workspace or Microsoft Office
- Self-motivated with excellent time management abilities