Job Description
Join TechConnect Solutions as a Remote Entry-Level IT Support Specialist and kickstart your tech career! We're urgently hiring motivated individuals in North Carolina and Virginia to provide exceptional remote technical support. All necessary equipment (laptop, headset, peripherals) will be provided to ensure your success. This is a fully remote position with flexible hours and comprehensive training.
As part of our dynamic team, you'll troubleshoot hardware/software issues, assist employees with daily tech needs, and maintain our digital infrastructure. We offer competitive compensation, health benefits, and opportunities for professional growth. Perfect for recent graduates or career changers with basic tech knowledge!
Responsibilities
- Deliver remote technical support via phone, email, and chat for employees across NC and VA
- Troubleshoot hardware, software, and network connectivity issues
- Set up and configure company-provided laptops and peripherals
- Document and resolve IT tickets using our ticketing system
- Collaborate with senior IT staff on complex technical problems
- Conduct remote system maintenance and updates
- Provide user training on company software and tools
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection at home
- Willingness to learn new technologies quickly