Job Description
Launch your tech career with TechConnect Solutions! We're seeking motivated entry-level professionals for our fully remote IT Support Specialist position. Enjoy the flexibility of working from anywhere while receiving all necessary equipment (laptop, peripherals, software) to excel. Join our collaborative team supporting Fortune 500 clients and gain hands-on experience in cloud technologies, cybersecurity protocols, and enterprise systems.
Why Join Us?
- Industry-leading equipment provided at no cost
- Comprehensive paid training program
- Clear career advancement path to senior roles
- Health, dental, and vision benefits starting Day 1
- Flexible remote work schedule with core hours
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote desktop for enterprise clients
- Diagnose and resolve hardware/software issues including VPN connectivity, OS troubleshooting, and application errors
- Document all cases in ServiceNow ticketing system with detailed resolution steps
- Collaborate with Tier 2 engineers on complex escalations
- Conduct user training on new software implementations
- Maintain inventory and deployment of company-provided equipment
- Adhere to HIPAA/GDPR compliance standards for client data
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS operating systems
- Strong troubleshooting methodology and analytical thinking
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ certification preferred (training provided if needed)
- Must have reliable high-speed internet connection