Job Description
Launch your tech career with TechSolve Inc.! We're seeking motivated Entry-Level IT Support Specialists to join our remote-first team. Enjoy the flexibility of working from anywhere in the US while receiving all necessary equipment – no setup costs required!
This is your golden ticket to gain hands-on experience in enterprise IT environments. You'll receive comprehensive training and mentorship while supporting Fortune 500 clients. If you're a tech-savvy problem-solver ready to grow your skills, apply today!
Perks Include:
• Fully equipped home office setup
• Flexible remote work schedule
• Professional development stipend
• Health benefits from Day 1
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and remote access
- Diagnose and resolve hardware/software issues using provided diagnostic tools
- Install, configure, and maintain company-issued equipment and software
- Document all troubleshooting steps and resolutions in ticketing systems
- Collaborate with senior engineers on complex technical escalations
- Conduct routine system health checks and preventive maintenance
- Train users on new technologies and best practices
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection
- Must have dedicated workspace at home