Job Description
Join TechNova Solutions as a Remote Entry Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals to provide exceptional technical support to our clients while working fully remotely from anywhere in the United States.
This role offers comprehensive training, career growth opportunities, and a collaborative virtual environment. Perfect for recent graduates or career changers passionate about technology and customer service.
What you'll love:
- 100% remote work with flexible schedule
- Competitive salary plus performance bonuses
- Professional development stipend
- Health benefits and 401(k) matching
- Inclusive virtual team culture
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and chat
- Provide remote technical support to enterprise clients
- Document troubleshooting steps and maintain ticket systems
- Collaborate with senior engineers on complex issues
- Conduct remote system installations and configurations
- Stay updated on emerging technologies through training
- Deliver exceptional customer service with SLA adherence
Qualifications
- High school diploma or equivalent required
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently in a remote environment
- Customer service experience preferred
- CompTIA A+ or similar certification a plus