Job Description
Are you a motivated individual in San Antonio looking to launch your career in the tech industry?
Apex Digital Solutions is seeking a Remote Entry Level IT Support Specialist to join our growing team. We offer a competitive salary, comprehensive benefits, and the flexibility to work from the comfort of your home.
In this role, you will be the first point of contact for our clients, providing technical troubleshooting, software guidance, and exceptional customer service. We believe in promoting from within, so this is a fantastic opportunity for someone eager to learn and grow their skills.
Responsibilities
- Provide high-quality technical support via phone, chat, and email to clients experiencing hardware or software issues.
- Diagnose and troubleshoot connectivity problems, printer errors, and basic application errors.
- Guide non-technical users through step-by-step solutions to resolve their inquiries efficiently.
- Document all customer interactions and resolutions accurately in our CRM database.
- Collaborate with senior technical staff to escalate complex issues and learn best practices.
- Maintain a high level of customer satisfaction and adhere to company service level agreements.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Must reside in San Antonio, TX or surrounding areas.
- Reliable high-speed internet connection and a dedicated home workspace.
- Basic computer literacy with a strong understanding of operating systems (Windows/macOS).
- Strong verbal and written communication skills with a focus on empathy and patience.
- Ability to work independently in a remote environment with minimal supervision.