Job Description
Are you looking for a rewarding career in North Carolina without the daily commute? RemoteHorizons LLC is urgently hiring Entry Level Remote Associates to join our dynamic team. We are a 100% remote-first company dedicated to providing top-tier technical support and customer service.
This role is perfect for recent graduates or career changers looking to break into the tech industry. We offer comprehensive training, mentorship, and a clear path for advancement. If you are self-motivated and ready to work from home, we want to hear from you.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot basic software and hardware issues remotely.
- Maintain accurate records of customer interactions and support tickets.
- Collaborate with the team to improve service processes and documentation.
- Attend daily virtual meetings and training sessions to stay updated on company protocols.
- Escalate complex issues to senior technical staff when necessary.
Qualifications
- High school diploma or GED required.
- Basic understanding of computer operating systems (Windows/Mac).
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and a quiet home office space.
- Ability to work flexible hours, including evenings and weekends if required.
- US Work Authorization is mandatory.