Job Description
Launch your career with Phoenix Tech Solutions, a leader in remote-first opportunities! We're seeking motivated individuals for our entry-level Support Specialist role with NO EXPERIENCE REQUIRED. Enjoy the flexibility of remote work while receiving all necessary equipment—including laptop, headset, and software—delivered to your door. Join our dynamic team in Phoenix and gain valuable skills while making a real impact.
Why Choose Us?
- 100% remote work from anywhere in the US
- Comprehensive equipment provision ($1,500 value)
- Structured training and career advancement paths
- Competitive benefits package and performance bonuses
- Inclusive, supportive team culture
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and professionalism
- Troubleshoot technical issues using provided tools and documentationDocument interactions accurately in CRM systems
- Collaborate with senior team members for complex escalations
- Adhere to security protocols and data protection standards
- Complete weekly training modules to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no college required)
- Strong written and verbal communication skills
- Basic computer proficiency with willingness to learn new systems
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Positive attitude and customer-first mindset
- Available for occasional weekend or evening shifts as needed