Job Description
Join InnovateTech Solutions as a Remote Entry-Level Tech Support Specialist! We provide all necessary equipment including laptop, headset, and software. This fully remote role offers flexible hours while supporting our growing client base across the US. Perfect for recent graduates or career changers seeking hands-on IT experience with industry-leading training.
Responsibilities
- Resolve technical issues via phone, chat, and remote access
- Set up and configure company-issued hardware/software
- Document troubleshooting steps and solutions in CRM system
- Collaborate with senior engineers on complex escalations
- Conduct remote system diagnostics and repairs
- Maintain security protocols for client data
- Participate in weekly skill development sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Customer service experience or strong communication skills
- Ability to learn technical processes quickly
- Reliable high-speed internet connection
- Self-motivated with time management skills
- No prior IT experience required – we train!