Job Description
Launch Your Tech Career with No Experience Required! Join our award-winning team as a Remote Entry-Level Tech Support Specialist. We provide all necessary equipmentâincluding laptops, headsets, and softwareâso you can start immediately from home. Enjoy competitive pay, comprehensive training, and career advancement opportunities in Tampa's thriving tech scene.
Why Work With Us? ⢠Flexible remote work environment ⢠Paid professional certifications ⢠Health/dental/vision benefits ⢠401(k) with company match ⢠Monthly team-building events ⢠Tuition reimbursement program
Responsibilities
- Delve technical support via phone, chat, and email for enterprise clients
- Troubleshoot hardware/software issues using provided diagnostic tools
- Document cases in CRM system with detailed resolution steps
- Collaborate with senior engineers on complex technical escalations
- Complete weekly product knowledge training modules
- Maintain 95%+ customer satisfaction metrics
- Participate in daily virtual stand-up meetings
Qualifications
- No prior experience requiredâcomprehensive training provided
- High school diploma or equivalent (degree preferred)
- Strong verbal/written communication skills
- Reliable high-speed internet connection
- Ability to work independently in remote setting
- Basic proficiency with Windows/macOS operating systems
- Customer service mindset and problem-solving aptitude
- Must pass background check and equipment training