Job Description
Join TechSolve Solutions as a Remote Entry-Level Tech Support Specialist and kickstart your IT career! We provide all necessary equipment including laptop, headset, and software – just bring your passion for technology and problem-solving. This fully remote position offers flexible hours while supporting clients across Cleveland, OH and Florida. Enjoy a competitive benefits package, ongoing training, and a collaborative virtual environment. Perfect for recent graduates or career changers looking to enter the tech industry with zero upfront costs for equipment.
Responsibilities
- Provide remote technical support via phone, chat, and email for clients in Cleveland, OH and Florida
- Troubleshoot hardware, software, and network issues using provided diagnostic tools
- Document all support interactions and resolutions in our CRM system
- Collaborate with senior technicians to resolve complex technical challenges
- Participate in weekly virtual training sessions to enhance technical skills
- Adhere to security protocols when handling sensitive client data
- Contribute to knowledge base with documented solutions
Qualifications
- High school diploma or equivalent; relevant certifications or degree preferred
- Basic understanding of operating systems (Windows, macOS, iOS, Android)
- Strong problem-solving and communication skills
- Ability to work independently in a remote setting
- Customer service experience or desire to learn technical support
- Reliable high-speed internet connection at home
- Willingness to work flexible hours including occasional evenings/weekends
- Must be located in Cleveland, OH or Florida